Last updated on June 16, 2021
We process personal data according to the General Data Protection Regulation (EU 2016/679). Furthermore, we follow good governance and data processing practices when processing information about our users. For further information about GDPR, please refer to: https://eur-lex.europa.eu/eli/reg/2016/679/oj
Data controller is:
Lingoes Technologies Oy (3208280-5)
Tekniikankatu 14 F297
33720 Tampere, Finland
For any questions about our data processing, please reach out to [email protected]
We confidently receive and store information you knowingly provide to us when you fill our online forms, sign up to use Lingoes.ai, or interact with Lingoes.ai on other channels and platforms. Any of the information we collect from you may be used to personalize your experience, improve customer service, respond to queries and emails, send notification emails or newsletters, and operate our services.
We may process your information if one of the following applies:
When registering to use Lingoes.ai, we ask you to provide your email and name. We may also ask about your current usage of other similar tools and other general questions that will help us to personalize your experience and improve our service. In addition, we may send you product updates and/or newsletters by email from which you can opt-out of at any time.
After having used Lingoes.ai, we may ask you to provide feedback about your experience. We may ask, for example, about the things you liked and disliked about Lingoes.ai, and whether you would recommend it to others. Your feedback will be stored securely and removed when no longer needed.
We may collect other information you knowingly provide to us via our website, email exchange, support chat, or on 3rd-party platforms, such as Lingoes.ai social media channels.
You may exercise certain rights regarding your information processed by us. In particular, you have the right to do the following:
Where Personal Information is processed for the public interest, in the exercise of an official authority vested in us or for the purposes of the legitimate interests pursued by us, you may object to such processing by providing a ground related to your particular situation to justify the objection.
Any requests to exercise these rights can be directed to the Controller through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Controller as early as possible.
We store and process collected data in a cloud database located within EU and use it to create the Lingoes.ai service. We only use data to enrich the usage of our service and do not share it with any third-parties. Processing is limited to have a minimal privacy impact and the processing of personal data is not extended beyond what the data subjects could reasonably expect.
When you visit lingoes.ai or its subdomains and subpages, information that your browser sends may be automatically recorded. We appreciate your privacy and do not collect your IP addresses nor use tracking cookies. Recorded information includes data such as your device's browser and operating system type and version, the webpage you were visiting before you came to our website, pages of our website that you visit and the time spent on those pages, access times and dates, and other statistics. We use this information for statistical purposes such as optimizing our services and guaranteeing the stability and security of the website.
To collect this data, we use the following 3rd-party analytics tools:
Our website uses "cookies" to help personalize your online experience. Cookies are pieces of information stored on your device for a limited amount of time. They do not cause any harm to your device or contain any viruses. Cookies may be used to collect, store, and track information anonymously for statistical purposes to operate our website and services.
We use following type of cookies:
Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our website. For example, these cookies let us recognize that you have created an account, and have logged into that account to access the services.
Lingoes.ai primary social media channels include:
The data we collect is not transferred to, or stored at, a destination outside the EU. We may use external data processors and in order to facilitate the processing of personal data, some of the personal data processed by us may be physically located on third-party servers or devices located within the EU.
We use the following third-party service providers in our operations:
Google Cloud: https://cloud.google.com/
Servers and infrastructure for the Lingoes.ai service
Servers for the Lingoes.ai website
Maintains the user payment information in relation to Lingoes.ai service (email information of the user is transferred from us to Stripe)
Provides the support live chat function on the Lingoes.ai website for signed in users (email and name information of the user is transferred from us to Tidio)
We will retain and use your information for the period necessary to comply with our legal obligations, resolve disputes, and enforce our agreements unless a longer retention period is required or permitted by law. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after the expiration of the retention period.
We secure information you provide to us on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that
Our service may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy and security practices of such other websites or 3rd-parties.
You acknowledge that you have read this Policy and agree to all of its terms and conditions. By using our services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use our services.