Privacy Policy

Last updated on June 16, 2021

We have implemented this Privacy Policy because your privacy is important to us. This Privacy Policy ("Policy") describes data processing practices of Lingoes.ai ("we", "us", "our"). This document applies to lingoes.ai, its subpages and subdomains, as well as email communication and activity on Lingoes.ai social media accounts. We refer to these as "services", and each person interacting with them as "you" or "user".

We process personal data according to the General Data Protection Regulation (EU 2016/679). Furthermore, we follow good governance and data processing practices when processing information about our users. For further information about GDPR, please refer to: https://eur-lex.europa.eu/eli/reg/2016/679/oj


Data controller is:

Lingoes Technologies Oy (3208280-5)
Tekniikankatu 14 F297
33720 Tampere, Finland

For any questions about our data processing, please reach out to [email protected]

Information we collect

We confidently receive and store information you knowingly provide to us when you fill our online forms, sign up to use Lingoes.ai, or interact with Lingoes.ai on other channels and platforms. Any of the information we collect from you may be used to personalize your experience, improve customer service, respond to queries and emails, send notification emails or newsletters, and operate our services.

We may process your information if one of the following applies:

  1. You have given your consent for one or more specific purposes addressed below. Note that under some legislations we may be allowed to process information until you object to such processing (by opting out), without having to rely on consent or any other of the following legal bases below. This, however, does not apply, whenever the processing of Personal Information is subject to European data protection law.
  2. Provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof
  3. Processing is necessary for compliance with a legal obligation to which you are subject
  4. Processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us
  5. Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party

What type of information do we collect?

Registration information

When registering to use Lingoes.ai, we ask you to provide your email and name. We may also ask about your current usage of other similar tools and other general questions that will help us to personalize your experience and improve our service. In addition, we may send you product updates and/or newsletters by email from which you can opt-out of at any time.


After having used Lingoes.ai, we may ask you to provide feedback about your experience. We may ask, for example, about the things you liked and disliked about Lingoes.ai, and whether you would recommend it to others. Your feedback will be stored securely and removed when no longer needed.

Other information

We may collect other information you knowingly provide to us via our website, email exchange, support chat, or on 3rd-party platforms, such as Lingoes.ai social media channels.

Your rights

You may exercise certain rights regarding your information processed by us. In particular, you have the right to do the following:

  1. You have the right to learn if your information is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the information that is being processed of you
  2. You have the right to verify the accuracy of your information and to ask for it to be updated or corrected
  3. You have the right to restrict the processing of your information – however, in that case, the services may not be available to you
  4. You have the right to obtain the erasure of your personal information from us
  5. You have the right to receive your information in a structured, commonly used format and, if technically feasible, to have it transmitted to another controller without any hindrance

The right to object to processing

Where Personal Information is processed for the public interest, in the exercise of an official authority vested in us or for the purposes of the legitimate interests pursued by us, you may object to such processing by providing a ground related to your particular situation to justify the objection.

How to exercise these rights

Any requests to exercise these rights can be directed to the Controller through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Controller as early as possible.

Data processing

We store and process collected data in a cloud database located within EU and use it to create the Lingoes.ai service. We only use data to enrich the usage of our service and do not share it with any third-parties. Processing is limited to have a minimal privacy impact and the processing of personal data is not extended beyond what the data subjects could reasonably expect.


When you visit lingoes.ai or its subdomains and subpages, information that your browser sends may be automatically recorded. We appreciate your privacy and do not collect your IP addresses nor use tracking cookies. Recorded information includes data such as your device's browser and operating system type and version, the webpage you were visiting before you came to our website, pages of our website that you visit and the time spent on those pages, access times and dates, and other statistics. We use this information for statistical purposes such as optimizing our services and guaranteeing the stability and security of the website.

To collect this data, we use the following 3rd-party analytics tools:


Our website uses "cookies" to help personalize your online experience. ‍Cookies are pieces of information stored on your device for a limited amount of time. They do not cause any harm to your device or contain any viruses. Cookies may be used to collect, store, and track information anonymously for statistical purposes to operate our website and services.

We use following type of cookies:

Necessary cookies

Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our website. For example, these cookies let us recognize that you have created an account, and have logged into that account to access the services.

Third-party cookies

When you visit our website, you may receive cookies that are set by third-parties. These may include cookies set by Stripe for managing necessary payment integration, and Tidio for managing our support live chat for our services. We do not control the setting of these third-party cookies, so it is recommended that you check the third-party websites for more information about their use of cookies and how to manage them.

Social media

We may receive further information from you through comments, shared images, messages, and reactions on our social media pages. We may use this information to communicate with you more personally and efficiently. Furthermore, the providers of Lingoes.ai social media pages may also use cookies and tracking technologies to analyze and improve their services.

Lingoes.ai primary social media channels include:

Data processing by third parties

The data we collect is not transferred to, or stored at, a destination outside the EU. We may use external data processors and in order to facilitate the processing of personal data, some of the personal data processed by us may be physically located on third-party servers or devices located within the EU.

We use the following third-party service providers in our operations:

  • Google Cloud: https://cloud.google.com/

    Servers and infrastructure for the Lingoes.ai service

  • Cloudflare: https://www.cloudflare.com/

    Servers for the Lingoes.ai website

  • Stripe: https://stripe.com/

    Maintains the user payment information in relation to Lingoes.ai service (email information of the user is transferred from us to Stripe)

  • Tidio: https://www.tidio.com/

    Provides the support live chat function on the Lingoes.ai website for signed in users (email and name information of the user is transferred from us to Tidio)

Storing and deleting data

We will retain and use your information for the period necessary to comply with our legal obligations, resolve disputes, and enforce our agreements unless a longer retention period is required or permitted by law. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after the expiration of the retention period.

Data security

We secure information you provide to us on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that

  1. There are security and privacy limitations of the Internet which are beyond our control
  2. The security, integrity, and privacy of any information and data exchanged between you and our website cannot be guaranteed
  3. Any such information and data may be viewed or tampered with in transit by a 3rd-party, despite best efforts

Our service may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy and security practices of such other websites or 3rd-parties.

Changes and amendments

We may update this Privacy Policy from time to time and will in such case update the date at the top of this page. Any updated version of this Privacy Policy will be effective immediately upon the posting of the revised Privacy Policy unless otherwise specified. Your continued use of the services after the effective date of the revised Privacy Policy (or such other act specified at that time) will constitute your consent to those changes. If you do not agree with those changes, you are eligible to remove your information in ways explained in the "Your rights" section of this document.

Acceptance of this Policy

You acknowledge that you have read this Policy and agree to all of its terms and conditions. By using our services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use our services.

Contacting us

If you would like to understand more about our Privacy Policy or wish to contact us concerning any matter relating to individual rights and your personal information, please send an email to [email protected]